Ecommerce Account Manager

**About Studio LCX**

Studio LCX is a textile brand selling across Amazon, Flipkart, Fabcouture, and our own Shopify website. We're a small, lean team — everyone owns their function end to end.

**Role Overview**

You will own the day-to-day operations of our ecommerce business. This is a single-person function covering order fulfilment, customer service, monthly accounting across all four platforms, and product listing management. You'll be trained directly by the current team member handling this role.

**What you'll do**

*Ecommerce Accounting (monthly)*

- Maintain Google Sheets-based accounting for Amazon, Flipkart, Fabcouture, and Shopify — one sheet per platform, one row per order

- Download settlement reports and reconcile against platform payments each month

- Track all charges and deductions: platform fees, courier charges, payment gateway fees, returns

- Update monthly Summary tabs and lock closed months

- Coordinate with the accounts team for GST reports and payment verification

*Order Fulfilment*

- Monitor and process orders across all four platforms daily

- Manage Shiprocket for Shopify orders — forward shipments, RTO tracking, weight disputes

- Track COD and prepaid settlements separately

- Maintain a returns and RTO log with charge reconciliation

*Customer Service*

- Handle customer queries and complaints across platforms and WhatsApp

- Manage return and refund requests end to end — including Razorpay refunds for prepaid and coordinating COD refund approvals

- Escalate non-standard situations with a clear summary, not just a forwarded message

*Product & Catalogue*

- Upload new SKUs across Amazon, Flipkart, Fabcouture, and Shopify

- Maintain product listings — pricing, descriptions, stock status

- Coordinate with the team on new product launches through the full cycle from shoot to live listing

**What we're looking for**

- 1–3 years of experience in ecommerce operations, preferably with Amazon Seller Central or Flipkart Seller Hub

- Comfortable working in Google Sheets daily — data entry, basic formulas, maintaining structured records

- Familiarity with at least one of: Shiprocket, Razorpay, Shopify Admin

- Detail-oriented: this role involves catching discrepancies in reports and charges — someone who misses things is a liability

- Can work independently without being chased. Owns the function.

- Hindi and English both required — internal communication is in Hindi, platform work is in English

**What we're not looking for**

- Someone who needs every decision escalated

- Someone who treats "I'll check and let you know" as a complete answer

- Prior textile or fashion experience is not required — operational discipline matters more

**Reporting to:** Deep (Founder)

• It is a Full Time Marketing job for candidates with 6 months - 3 years of experience.