Marketing Ecommerce Account Manager

Job Description – E-Commerce Account Manager

Position: E-Commerce Account Manager
Department: E-Commerce / Online Sales
Experience: 2–5 Years
Location: Delhi
Employment Type: Full-Time

About the Role

We are looking for a proactive and result-oriented E-Commerce Account Manager to manage and grow our online marketplace business across platforms such as Amazon, Flipkart, Meesho, Myntra, and other relevant e-commerce channels.

The candidate will be responsible for complete marketplace operations, including product listings, catalog management, pricing, inventory, orders, promotions, advertising, account health, and sales growth.

Key Responsibilities

1. Marketplace Account Management

• Manage day-to-day operations of Amazon, Flipkart, Meesho, and other e-commerce marketplaces.

• Monitor account health, seller performance, customer feedback, returns, cancellations, and order-related issues.

• Ensure marketplace policies and guidelines are followed.

• Coordinate with marketplace support teams to resolve account and operational issues.

2. Product Listing & Catalog Management

• Create and manage product listings with SEO-friendly titles, bullet points, descriptions, keywords, and attributes.

• Upload and manage product images, A+ Content, brand content, and storefronts.

• Maintain accurate product information, pricing, dimensions, weight, GST/HSCN codes, and other relevant details.

• Identify opportunities to improve product listings and conversion rates.

3. Sales & Business Growth

• Develop and execute strategies to increase marketplace sales and profitability.

• Monitor daily, weekly, and monthly sales performance.

• Analyze product-wise and category-wise performance.

• Identify new product opportunities and marketplace growth areas.

• Work towards achieving monthly sales and revenue targets.

4. Advertising & Promotions

• Plan, manage, and optimize marketplace advertising campaigns such as Amazon PPC and other marketplace ads.

• Monitor advertising spend, ACOS, ROAS, CTR, CPC, conversions, and sales.

• Plan promotional activities, coupons, discounts, deals, and seasonal campaigns.

• Optimize campaigns to improve ROI and profitability.

5. Inventory & Order Management

• Monitor inventory levels and ensure products remain available for sale.

• Coordinate with the production, warehouse, and dispatch teams for timely order fulfillment.

• Track stock-outs, excess inventory, returns, replacements, and damaged products.

• Maintain proper inventory planning based on sales trends.

6. Data Analysis & Reporting

• Prepare daily/weekly/monthly marketplace performance reports.

• Track key metrics such as:

  • Sales & Revenue

  • Orders

  • Conversion Rate

  • Advertising Spend

  • ROAS / ACOS

  • Return Rate

  • Cancellation Rate

  • Product Ranking

  • Profitability

• Analyze competitors, pricing, product positioning, and market trends.

• Provide actionable recommendations to improve sales and profitability.

7. Customer & Marketplace Operations

• Monitor customer queries, reviews, ratings, returns, and complaints.

• Coordinate with customer support teams to resolve issues promptly.

• Work on improving product ratings and customer satisfaction.

• Ensure timely resolution of marketplace escalations.

Required Skills

• Strong knowledge of Amazon Seller Central and preferably Flipkart Seller Hub/other marketplaces.

• Good understanding of e-commerce operations and marketplace management.

• Knowledge of Amazon PPC / marketplace advertising.

• Strong Excel/Google Sheets skills, including data analysis and reporting.

• Understanding of e-commerce SEO and product listing optimization.

• Good analytical and problem-solving skills.

• Strong communication and coordination skills.

• Ability to manage multiple products and marketplaces simultaneously.

• Target-oriented and commercially minded.

Preferred Experience

Candidates with experience in Amazon FBA/FBM, marketplace advertising, catalog management, inventory management, and online brand building will be preferred.

Experience with home décor, wall art, customized products, furniture, gifting, printing, lifestyle, or similar product categories will be an added advantage.

Key Performance Indicators (KPIs)

• Monthly marketplace sales and revenue

• Gross margin and profitability

• Order growth

• Conversion rate

• Advertising ROAS / ACOS

• Product ranking and visibility

• Account health

• Inventory availability

• Return and cancellation rate

• New product launches

• Overall marketplace growth

We are looking for someone who can take ownership of the complete e-commerce business, rather than only managing listings. The ideal candidate should be capable of identifying problems, analyzing data, implementing solutions, and continuously improving sales and profitability.

• It is a Full Time Marketing job for candidates with 2 - 6 years of experience.