Ecommerce Account Manager

Job Summary:

We are looking for a proactive and detail-oriented E-commerce Account Manager to oversee online store operations, coordinate with e-commerce platforms and agencies, manage website and social media channels, and ensure excellent customer engagement via WhatsApp and other platforms. The ideal candidate should have a creative eye for content using tools like Canva and Photoshop, along with strong organizational and communication skills.

Key Responsibilities:

🛒 E-commerce Operations:

• Manage and update product listings across marketplaces (Amazon, Flipkart, Myntra, etc.) and brand website.

• Track sales, stock levels, and coordinate with logistics and warehouse teams.

• Analyze e-commerce performance reports (traffic, conversions, ROI) and suggest optimizations.

🌐 Website Management:

• Manage content updates, banners, and product catalogs on the company website.

• Ensure the site is user-friendly, mobile-optimized, and updated with current offers.

• Coordinate with web developers/designers for technical updates.

📱 Social Media & Digital Presence:

• Plan and execute content for Instagram, Facebook, LinkedIn, and other platforms.

• Collaborate on calendar planning, campaigns, and promotions.

• Monitor engagement and respond to comments/messages.

💬 Customer Interaction (WhatsApp & Support):

• Engage with customers via WhatsApp for queries, orders, and support.

• Share promotions, order updates, and collect feedback through WhatsApp Business API or similar tools.

🤝 Agency & Marketplace Coordination:

• Act as a point of contact for digital marketing, SEO/SEM, and creative agencies.

• Coordinate campaigns, product launches, and performance reviews with external partners.

• Handle communications with marketplace account managers for visibility and promotions.

🎨 Design Support:

• Create basic creatives using Canva for social media, website, and ads.

• Use Photoshop for image editing, product photos, banners, etc. (basic to intermediate level).

Key Skills & Competencies:

• Experience with e-commerce platforms (Shopify, WooCommerce, Magento, or marketplace portals)

• Knowledge of social media marketing and tools (Meta Business Suite, LinkedIn, etc.)

• Proficient in Canva and Photoshop

• Excellent communication skills (verbal and written)

• Strong organizational and coordination skills

• Customer-centric attitude and problem-solving mindset

• Ability to multitask and meet deadlines

Qualifications and Experience:

• Bachelor’s degree in Marketing, Business, E-commerce, or a related field

• 2–5 years of experience in e-commerce, digital marketing, or account management

• Prior experience in working with e-commerce agencies or D2C brands is a plus

• Familiarity with tools like Google Analytics, Meta Ads Manager, Mailchimp, or WhatsApp Business

Work Environment:

• Hybrid or in-office depending on company policy

• May require working on weekends or late hours during campaigns or sales periods

• Fast-paced, growth-focused environment with multiple brand interactions

• It is a Full Time Marketing job for candidates with 2 - 6 years of experience.

More about this Ecommerce Account Manager job

1. What is the eligibility criteria to apply for this Ecommerce Account Manager job?
   Ans: The candidate should be All Education levels and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Ecommerce Account Manager job?
   Ans: No, there is no fee applicable for applying this Ecommerce Account Manager job and during the employment with the company, i.e., KOHINOOR TELEVIDEO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Ecommerce Account Manager role?
   Ans: There is an immediate opening of 1 Ecommerce Account Manager at KOHINOOR TELEVIDEO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Marketing job.
8. What are the timings of this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job has 09:30 सुबह - 06:30 शाम timing.