Ecommerce Account Manager

20,000 - 25,000 /month

Infinity Traders

Shivane, Pune

2 - 3 years Experience in Marketing

1 Opening

Full Time

Skills Required

B2B Marketing

B2C Marketing

Brand Marketing

SEO

Job Highlights

Post Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

About the CompanyInfinity ProTools India Pvt Ltd (formerly Infinity Traders) is a Pune-based company established in 2006, specializing in high-quality automotive aftermarket products, garage equipment, workshop tools, pneumatic tools, wheel service equipment, and service solutions for car and bike workshops.We are now moving from a trading-focused identity to a strong professional brand as Infinity ProTools India Pvt Ltd, with a clear vision to expand across India through OEMs, dealers, distributors, and online marketplaces.---Role SummaryThe E-Commerce Accounts Manager will manage and grow our business on online marketplaces and digital platforms (Amazon, Flipkart, Meesho, own website, etc.). The role includes product listing, pricing, promotions, order & return management, payment reconciliation, and coordination with internal teams to achieve sales and profitability targets.---Key Responsibilities1. Marketplace & Account ManagementHandle seller accounts on all assigned platforms (Amazon, Flipkart, etc.).Maintain account health: dispatch performance, cancellation rate, SLA, ratings, returns, penalties.Coordinate with marketplace account managers for promotions, events, and issue resolution.2. Product Listing & Catalogue ManagementCreate and update product listings (titles, descriptions, images, bullet points, keywords, categories).Ensure correct pricing, stock status, and offers on all portals.Optimize listings for visibility and conversion (SEO within marketplace).3. Sales Growth & PromotionsPlan and execute offers, deals, coupons, and campaigns during sale periods and regular days.Track daily / weekly / monthly sales and work to meet targets.Identify bestsellers and slow movers; propose actions such as bundling, promotions, or delisting.4. Order Processing & CoordinationMonitor orders from all portals and ensure timely processing and dispatch.Coordinate with warehouse / dispatch team for packing, labeling, and shipping as per portal norms.Track deliveries, handle RTO (Return to Origin) cases, and reduce cancellations.5. Returns, Claims & Customer IssuesMonitor product returns, replacements, and refunds and work to reduce the return ratio.File claims / reimbursement requests with marketplaces for lost / damaged shipments when applicable.Support customer service team in resolving queries, feedback, and negative reviews.6. Accounts & ReconciliationDownload settlement and payment reports from each marketplace.Reconcile sales, commissions, shipping fees, returns, and penalties with the accounts team.Identify and raise disputes for over-charges, short payments, or incorrect fee deductions.7. Reporting & AnalyticsPrepare MIS reports: sales, margins, returns %, product-wise and category-wise performance.Monitor KPIs like GMV, net margin, order volume, ASP (Average Selling Price), and conversion.Share insights and improvement plans with management.8. Ads & Campaigns (If Applicable)Manage marketplace ads (e.g., Amazon Sponsored Ads) – create campaigns, manage keywords & budget.Coordinate with digital marketing for traffic on company website, Google Ads, Meta Ads, etc.9. Process, Policy & ComplianceEnsure compliance with marketplace policies, listing rules, and GST requirements.Maintain SOPs for listing, order processing, returns, and account management.---Job RequirementsEducationGraduate / Post-Graduate in Commerce, Business, Marketing or a related field.Experience2–4 years of hands-on experience in managing e-commerce marketplace accounts (Amazon / Flipkart / others).Experience in automotive / tools / industrial products will be an added advantage (preferred but not mandatory).Technical SkillsStrong knowledge of e-commerce seller panels and dashboards.Good working knowledge of Excel (VLOOKUP, Pivot Table, basic formulas).Familiarity with inventory / ERP / CRM systems (advantage).Basic understanding of GST on e-commerce transactions.Experience in running marketplace ads (Amazon Ads, etc.) is an added plus.Behavioural & Soft SkillsStrong numerical and analytical ability.Attention to detail and high accuracy in data work.Good written and verbal communication skills.Ownership mindset and problem-solving attitude.Ability to coordinate with sales, accounts, warehouse, and management.Comfortable working under pressure during peak seasons and month-end.---Key Performance Indicators (KPIs)Monthly sales and profit per marketplace.Account health (late dispatch %, cancellation %, customer rating, performance score).Return & RTO percentage.Accuracy of listings (minimal complaints about wrong price/description).Timely and correct reconciliation with marketplaces.

Other Details

It is a Full Time Marketing job for candidates with 2 - 3 years of experience.

More about this Ecommerce Account Manager job

What is the eligibility criteria to apply for this Ecommerce Account Manager job?
Ans: The candidate should be Post Graduate and above and above with 2 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Ecommerce Account Manager job?
Ans: This Ecommerce Account Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Ecommerce Account Manager job?
Ans: No, there is no fee applicable for applying this Ecommerce Account Manager job and during the employment with the company, i.e., Infinity Traders.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Ecommerce Account Manager role?
Ans: There is an immediate opening of 1 Ecommerce Account Manager at Infinity Traders
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Marketing job.
What are the timings of this Ecommerce Account Manager job?
Ans: This Ecommerce Account Manager job has 09:00 AM - 06:00 PM timing.

Candidates can call HR for more info.

Other Details

No. Of Working Days

Skills Required

Brand Marketing, SEO, B2B Marketing, B2C Marketing, Advertisement, Marketplace Mangement, Sales Growth, Product Listening, Catalogue Management, Promtions