Ecommerce Account Manager

Job Summary:

We are seeking a detail-oriented and proactive professional to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience all critical for driving online sales growth and operational excellence.

Key Responsibilities:

1. Marketplace Management

-          Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.

-          Ensure product details, pricing, and images are accurate and optimized

-          Improve product visibility and ranking through platform tools

2. Order & Inventory Coordination

-          Oversee order processing and on-time dispatch

-          Work closely with warehouses and logistics for stock planning

-          Prevent inventory imbalances and coordinate replenishments

3. Claim Handling

-          Investigate customer claims related to damage, delivery delays, or product issues

-          Validate order data and platform policy terms

-          Provide resolutions or escalate disputes professionally

4. Customer Support & Resolution

-          Manage online feedback, returns, and complaint handling

-          Address refund queries and maintain high customer satisfaction

Required Skills & Competencies:

-          Hands-on experience with e-commerce portals and marketplace tools

-          Advanced MS Excel and data reporting

-          Claim and order management experience

-          Ability to multitask and thrive in a fast-paced team environment

• It is a Full Time Marketing job for candidates with 2 - 6 years of experience.

More about this Ecommerce Account Manager job

1. What is the eligibility criteria to apply for this Ecommerce Account Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Ecommerce Account Manager job?
   Ans: No, there is no fee applicable for applying this Ecommerce Account Manager job and during the employment with the company, i.e., HAPPY PANDA CREATIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Ecommerce Account Manager role?
   Ans: There is an immediate opening of 2 Ecommerce Account Manager at HAPPY PANDA CREATIONS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Marketing job.
8. What are the timings of this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job has 10:00 AM - 07:00 PM timing.