Ecommerce Account Manager

Job Description:

We are looking for an eCommerce Account Manager to manage and support our supplier accounts effectively. This role focuses on onboarding new suppliers/companies, ensuring smooth coordination with them, timely order processing, product listings, and resolving supplier issues to maintain operational efficiency.

Key Responsibilities:

• Onboard new suppliers/companies every month by explaining processes, completing documentation, and activating their accounts.

• Manage existing supplier accounts and build strong working relationships with them.

• Ensure timely product listing and updates from suppliers on the platform.

• Coordinate for timely pickup of orders from suppliers to avoid dispatch delays.

• Ensure timely dispatch and delivery of orders by closely monitoring logistics processes.

• Resolve supplier issues promptly related to listings, pricing, payments, credit notes, or operational concerns.

• Follow up for payment settlements and credit notes with finance and suppliers to maintain clear accounts.

• Communicate regularly with suppliers to update them on order status, payments, and process improvements.

• Maintain supplier data, performance records, and prepare basic reports.

• Work closely with internal teams to ensure smooth operations and customer satisfaction.

Job Requirements:

• Minimum 12th Pass qualification, Graduation preferred.

• 0 – 5 years of experience in eCommerce operations, supplier onboarding, or account management.

• Strong communication skills in Hindi and English.

• Basic knowledge of Excel for reporting and data entry.

• Ability to coordinate with multiple stakeholders efficiently.

• Problem-solving attitude to resolve supplier issues on time.

• Organised and detail-oriented in handling onboarding, listings, dispatches, and payment records.

• It is a Full Time Marketing job for candidates with 0 - 5 years of experience.

More about this Ecommerce Account Manager job

1. What is the eligibility criteria to apply for this Ecommerce Account Manager job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹11000 - ₹15000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Ecommerce Account Manager job?
   Ans: No, there is no fee applicable for applying this Ecommerce Account Manager job and during the employment with the company, i.e., EDUCATEXLABS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Ecommerce Account Manager role?
   Ans: There is an immediate opening of 2 Ecommerce Account Manager at EDUCATEXLABS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Marketing job.
8. What are the timings of this Ecommerce Account Manager job?
   Ans: This Ecommerce Account Manager job has 09:00 AM - 06:00 PM timing.