Ecommerce Account Manager

We are seeking a performance-driven E-commerce Account Manager to oversee and manage multiple online marketplace accounts including Amazon, Flipkart, Moglix, L&T Sufin, Snapdeal, JioMart, and IndustryBuying. The role involves end-to-end account handling—cataloging, operations, advertising, and revenue growth.

Key Responsibilities

1. Marketplace Account Management

• Manage seller accounts across multiple platforms: Amazon, Flipkart, Moglix, L&T Sufin, Snapdeal, JioMart, and IndustryBuying

• Ensure smooth day-to-day operations including listings, pricing, and stock updates

• Maintain account health metrics and compliance with marketplace policies

2. Product Listing & Catalog Management

• Create and optimize product listings (titles, descriptions, keywords, images)

• Handle bulk uploads, catalog corrections, and variation listings

• Ensure SEO-friendly content to improve visibility and ranking

3. Inventory & Order Management

• Monitor inventory levels and coordinate with warehouse/production teams

• Avoid stock-outs and overstock situations

• Ensure timely order processing, dispatch, and delivery tracking

4. Advertising & Promotions

• Plan and execute advertising campaigns (Amazon Ads, Flipkart Ads, etc.)

• Manage PPC campaigns, bids, budgets, and ROI tracking

• Run deals, discounts, and promotional campaigns to boost sales

5. Sales Growth & Performance Analysis

• Analyze sales data, traffic, and conversion rates

• Identify growth opportunities and implement strategies

• Prepare regular MIS reports and performance dashboards

6. Customer Service & Feedback Management

• Monitor customer queries, reviews, and ratings

• Resolve issues promptly to maintain high seller ratings

• Work on improving product reviews and reducing returns

7. Coordination & Reporting

• Coordinate with internal teams (production, logistics, marketing)

• Maintain regular reports on sales, inventory, and campaign performance

• Suggest improvements based on data insights

Required Skills & Qualifications

• Strong understanding of major e-commerce platforms and B2B marketplaces

• Hands-on experience with seller panels (Amazon Seller Central, Flipkart Seller Hub, etc.)

• Knowledge of PPC advertising and marketplace algorithms

• Proficiency in Excel (VLOOKUP, Pivot Tables, basic analytics)

• Good communication and problem-solving skills

• Ability to handle multiple accounts simultaneously

Preferred Qualifications

• Experience in B2B marketplaces like Moglix, L&T Sufin, IndustryBuying

• Familiarity with ERP/inventory management systems

• Basic understanding of digital marketing

Key Performance Indicators (KPIs)

• Revenue growth across marketplaces

• Conversion rate and traffic improvement

• Advertising ROI (ACOS/ROAS)

• Order fulfillment rate & return reduction

• Account health metrics

Compensation

• Competitive salary + performance-based incentives

• It is a Full Time Marketing job for candidates with 3 - 5 years of experience.