Roles & Responsibilities
· Manage and update product listings on the company website and marketplaces (Amazon, Flipkart, etc.).
· Upload product images, descriptions, prices, and inventory details.
· Monitor stock availability and coordinate with the warehouse to avoid out-of-stock issues.
· Process and track customer orders, returns, exchanges, and refunds.
· Ensure timely order fulfillment and delivery coordination.
· Optimize product listings using SEO keywords to improve visibility and sales.
· Plan and execute promotional campaigns, discounts, and seasonal offers.
· Monitor website performance, sales reports, and customer behavior using analytics tools.
· Coordinate with the digital marketing team for website traffic and conversion optimization.
· Resolve customer queries related to online orders through email, chat, or phone.
· Regularly check competitor pricing, products, and market trends.
· Ensure a smooth and user-friendly shopping experience on the website.
Required Skills
· Knowledge of Shopify, WooCommerce, or other e-commerce platforms.
· Experience with Amazon Seller Central and Flipkart Seller Hub (preferred).
· Basic understanding of SEO and digital marketing.
· Strong MS Excel skills for reporting and inventory management.
· Good communication and problem-solving abilities.
· Attention to detail and the ability to manage multiple tasks.