Your Responsibilities:
● Diagnose and troubleshoot technical issues raised via internal & seller support teams & resolve as per agreed upon SLA’s.
● Escalate unresolved issues to appropriate teams & follow up for resolution.
● Refer to internal databases or external resources to provide accurate tech solutions wherever applicable.
● Identify trends/patterns from issues & publish reports with insights.
● Document technical knowledge in the form of notes and manuals.
● Participate in WoW discussion around process improvement, with Tech & Product.
● Understand the flow of online shopping in relation to product discovery and to interpret the problem statements in a logical way or to define the problem statements in easily understandable ways for actionable discourses.
● To collaborate with Business teams in understanding the respective discovery, catalog end challenges and strategizing to manually intervene for discovery pains.
● Display remarkable qualities of ownership.
● Liaison with the Internal Ops team within the Catalogue function, Engineering & Category Teams.
● Work with the Engineering team & provide tech on-call support by running various scripts/commands.
Preferred Qualifications:
● A bachelor/master's degree in a Technical or Sciences field(Preferred: Computers).
● You should be a Web-savvy/ Tech/Ops savvy individual who is a take-charge team player, as well as a quick learner and you are strongly interested in interpreting the why’s and how’s. ● Good understanding of sales & go to the market product testing.
● Excellent problem-solving skills.