E-commerce Marketing Executive

Job Description – E-Commerce Executive

Position: E-Commerce Executive
Department: Sales & Digital Marketing
Location: Gallery Silver Scapes, New Delhi
Reporting To: Director / Assistant Curator & Acquisitions Team

Job Summary

Gallery Silver Scapes is seeking a dynamic and detail-oriented E-Commerce Executive to manage and enhance the gallery's online sales platforms, digital product listings, and customer experience. The candidate will be responsible for maintaining the e-commerce website, updating artwork inventory, coordinating online sales activities, and improving digital engagement to drive revenue growth.

Key Responsibilities

Website & Marketplace Management

• Manage and maintain the gallery's e-commerce platforms, including Shopify and other online sales channels.

• Upload new artworks with accurate descriptions, specifications, pricing, and images.

• Ensure timely updates of inventory status, sold artworks, and new collections.

• Monitor website functionality and coordinate with developers for technical improvements.

Product Listing & Content Management

• Create and update product pages with SEO-friendly titles and descriptions.

• Coordinate with the content and curatorial teams for artwork details, provenance, certificates, and artist information.

• Ensure all listings maintain high-quality visual presentation and brand consistency.

Order & Customer Management

• Process online orders and coordinate with logistics for packaging and dispatch.

• Handle customer inquiries through email, WhatsApp, website chat, and social media platforms.

• Maintain customer records and ensure excellent customer service.

Digital Sales & Marketing Support

• Assist in planning online campaigns, promotional offers, and newsletter activities.

• Monitor website traffic, customer behaviour, and sales performance.

• Coordinate with digital marketing teams for social media campaigns and lead generation activities.

Reporting & Analytics

• Prepare weekly and monthly reports on:

  • Website traffic

  • Sales performance

  • Conversion rates

  • Customer inquiries

  • Inventory updates

• Provide recommendations for improving online sales performance.

Required Skills & Qualifications

• Bachelor's degree in Marketing, Business Administration, E-Commerce, Arts Management, or a related field.

• 1–3 years of experience in e-commerce operations.

• Proficiency in Shopify, Excel, Google Sheets, and CRM systems.

• Knowledge of SEO, Google Analytics, and digital marketing tools.

• Excellent communication and coordination skills.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Interest in art, luxury products, and online retail will be an added advantage.

Preferred Skills

• Experience in managing art, luxury, lifestyle, or premium product websites.

• Knowledge of inventory management systems such as ArtLogic.

• Basic understanding of graphic design tools like Canva or Adobe Photoshop.

Key Performance Indicators (KPIs)

1. Timely upload and update of artwork inventory.

2. Website accuracy and zero listing errors.

3. Online sales growth and lead conversion.

4. Customer response time and satisfaction.

5. Improvement in website traffic and engagement metrics.

6. Successful execution of promotional campaigns and newsletters.

Salary: As per industry standards and experience.
Working Days: Monday to Saturday
Employment Type: Full-Time

• It is a Full Time Marketing job for candidates with 1 - 2 years of experience.