E-commerce Marketing Executive

E-Commerce Marketing Executive – Luxury E-Commerce Brand
Urgent Hiring Contact: 9560442606

Job Location: Anand Vihar, Delhi
Position: E-Commerce Marketing Executive
Industry: Luxury E-Commerce / Premium Products
Working Days: 6 Days a Week
Working Hours: 10:00 AM to 6:00 PM
Salary: Up to ₹15,000/- per month
Weekly Off: 1 Day

Job Overview

We are looking for a confident, presentable and customer-focused E-Commerce Marketing Executive to join our luxury e-commerce brand at Anand Vihar, Delhi.

The selected candidate will be responsible for handling customer calls, WhatsApp messages and online enquiries, understanding customer requirements, providing detailed information about luxury products and converting customer enquiries into successful sales.

Since the brand deals in luxury products, the candidate should have excellent English communication skills, a professional way of speaking and the ability to handle customers with patience and confidence.

The role will involve both customer support and sales, with a strong focus on generating revenue through online customer enquiries.

Key Responsibilities:

Customer Calls & Enquiries

• Customers ki incoming calls professionally receive karna.

• Customers ke WhatsApp messages aur online enquiries ko timely respond karna.

• Customers ki requirements ko carefully understand karna.

• Luxury products ke features, specifications, pricing, availability and other details clearly explain karna.

• Customers ke product-related questions aur queries ko professionally handle karna.

• Customers ko suitable products recommend karna based on their requirements and preferences.

• Product-related information accurately provide karna.

Sales & Conversion

• Online enquiries ko successfully sales mein convert karna.

• Interested customers ke saath regular follow-up karna.

• Customers ko products ke benefits, features aur value professionally explain karna.

• Customer objections aur price-related queries ko effectively handle karna.

• Customers ko purchase decision lene mein assist karna without being overly pushy.

• Cross-selling aur upselling opportunities identify karna.

• Repeat customers se additional sales generate karna.

• Daily aur monthly sales targets achieve karne ke liye consistent efforts karna.

WhatsApp & Online Customer Handling

• WhatsApp par customers ke messages ka professional response dena.

• Product images, catalogues, specifications, pricing aur other relevant information share karna.

• Customer enquiries ka proper follow-up maintain karna.

• Pending enquiries aur interested customers ki list maintain karna.

• Follow-up ke through inactive enquiries ko sales opportunities mein convert karna.

Order Coordination

• Customer se order-related details accurately collect karna.

• Product selection, quantity, address aur other necessary information verify karna.

• Confirmed orders ko concerned team ke saath coordinate karna.

• Order status ke regarding customers ko required updates provide karna.

• Customer ko purchase ke baad required support provide karna.

Customer Relationship Management

• Customers ke saath professional aur long-term relationship maintain karna.

• Premium/luxury customers ko polite aur personalized service provide karna.

• Customer feedback collect karna.

• Customer complaints ya concerns ko patiently handle karna aur appropriate team ke saath coordinate karke resolve karna.

• Existing customers ko new products, launches and offers ke baare mein inform karna.

Candidate Requirements

• Excellent English communication skills mandatory hain.

• Customer calls aur messages ko confidently English mein handle karne ki ability honi chahiye.

• Hindi communication bhi achhi honi chahiye.

• E-commerce, telesales, customer support, inside sales, luxury retail ya online sales ka experience preferred.

• Freshers with excellent English communication and strong sales skills can also apply.

• Confident and presentable personality honi chahiye.

• Customer handling aur convincing skills strong honi chahiye.

• Sales-oriented approach honi chahiye.

• Basic computer, WhatsApp, email and internet usage ka knowledge hona chahiye.

• Customers ko professionally deal karne aur premium brand image maintain karne ki ability honi chahiye.

• Good listening, follow-up and problem-solving skills required hain.

Required Skills

• Excellent English Communication

• Customer Handling

• E-Commerce Sales

• Telecalling

• Online Sales

• Lead Follow-up

• Product Presentation

• Upselling & Cross-Selling

• Customer Relationship Management

• WhatsApp Handling

• Basic Computer Knowledge

• Sales Conversion

Salary & Working Details

Salary: Up to ₹15,000/- per month + Unlimited Incentives

Salary candidate ke communication skills, experience, sales ability aur interview performance ke basis par decide ki jayegi.

Location: Anand Vihar, Delhi
Working Days: 6 Days a Week
Working Hours: 10:00 AM to 6:00 PM
Weekly Off: 1 Day

Important Note

This is primarily a customer handling and sales-focused e-commerce role.

Candidate ko customers ki calls aur messages receive karke unki queries solve karni hongi, luxury products ke baare mein professionally information deni hogi aur interested customers ko sales mein convert karna hoga.

Excellent English communication skills are mandatory for this position.

Ideal Candidate

Ideal candidate woh hoga jo English mein confidently aur professionally customers se baat kar sake, luxury products ko effectively present kar sake aur customer enquiries ko sales mein convert karne ka ability rakhta ho.

Agar aapko E-commerce Sales, Customer Support, Telesales, Inside Sales ya Luxury Retail ka experience hai aur aap premium customers ke saath professionally communicate kar sakte hain, to yeh opportunity suitable hai.

Urgent Hiring Contact: 9560442606

Interested candidates can apply now.

• It is a Full Time Marketing job for candidates with 0 - 2 years of experience.