Key Responsibilities
Visit customers at their registered addresses to collect overdue payments.
Follow up with customers regarding pending EMIs and outstanding dues.
Maintain regular communication with customers through calls and field visits.
Achieve daily, weekly, and monthly collection targets.
Explain payment schedules and resolve basic payment-related queries.
Maintain accurate records of customer visits, payment commitments, and collection status.
Submit daily collection reports to the reporting manager.
Handle customer concerns professionally and follow company collection policies.
Ensure ethical collection practices and maintain customer confidentiality.