Follow-up with customers for overdue EMI payments via calls, emails, and field visits (if required).
Ensure timely collection of personal loan repayments to reduce delinquency.
Maintain collection records and update payment status in the system regularly.
Negotiate payment plans with customers facing financial difficulties.
Handle customer queries related to dues, penalties, and repayment schedules.
Achieve monthly collection targets assigned by the organization.
Coordinate with internal teams (credit, legal, operations) for recovery cases.
Escalate critical cases (high-value or long overdue) to senior management.
Ensure compliance with company policies and legal guidelines during recovery.
Prepare reports on collection performance and overdue accounts.