Job responsibilities

FPA Role:

§ Assist walk-in customers in the showroom and provide an excellent customer experience

§ Present and sell bullion & coins products confidently, with accurate product knowledge

§ Maintain records of daily sales and customer interactions.

§ Follow up with potential clients and maintain relationships with existing customers.

§ Achieve monthly sales targets set by the management.

§ Ensure the visual merchandising and cleanliness of the store meet brand standards.

§ Handle customer queries, complaints, and concerns professionally and promptly.

§ Coordinate with team members and report to the Store Manager.

System and Control Role:

§ Maintain and update client database (CRM/Excel/ERP) with accurate customer details.

§ Ensure proper documentation for each transaction (KYC, invoices, receipts).

§ Follow SOPs for handling client queries, complaints, and after-sales support.

§ Avoid misrepresentation of product specifications, pricing, or returns

Candidate profile

§ Qualification – HSC or graduate in any filed, Diploma/ Specialization course in jewellery or retail,

                Insurance preferred.

§ Proven ability to lead and motivate a team, and to effectively communicate with senior management.

§ Good understanding of system and technology.

§ Deep understanding of sales, customer service, and budgeting processes.

§ Ability to think strategically and develop long-term sales achievement plans.

• It is a Full Time Marketing job for candidates with 6 months - 5 years of experience.