Field service engineer installs, maintains, and repairs equipment on-site, troubleshooting technical issues to ensure machinery runs properly. They require strong technical skills, good communication, and a willingness to travel. Their work involves a range of tasks from routine maintenance to complex repairs, and they often provide technical support and training to customers.
Key responsibilities
Installation: Set up and commission new equipment and systems at customer locations.
Maintenance: Perform routine and preventive maintenance to ensure equipment is in good working order.
Troubleshooting and repair: Diagnose and fix technical problems, including system faults and error codes.
Customer support: Provide technical advice, training, and assistance to clients.
Documentation: Keep records of service calls, maintenance, and repairs.
Essential skills and qualifications
Technical expertise: Proficient in relevant areas such as hydraulics, electronics, and diagnostic tools.
Troubleshooting: Strong ability to analyze and solve technical problems.
Customer service: Excellent communication and interpersonal skills to interact with clients.
Adaptability: Willingness to travel to different sites and work with a variety of equipment.
Problem-solving: Ability to work independently and find solutions in the field.
Continuous learning: A commitment to staying updated on new technologies and techniques in their specialized field