Key Responsibilities:
Oversee the day-to-day operations of the service department, including installation, maintenance, repairs, and customer support. Agricultural machinery .
Lead, train, and manage a team of service engineers and technicians to ensure high performance and productivity.
Develop and implement service procedures, quality standards, and customer support policies.
Coordinate with production, sales, and technical teams to ensure seamless after-sales support.
Monitor and analyze service metrics (e.g., response time, resolution rate, customer satisfaction).
Manage service contracts, warranties, and customer complaints with prompt resolution.
Ensure compliance with safety regulations, quality standards, and company policies.
Maintain accurate service records and generate reports for management.
Provide technical guidance and troubleshooting support to the team and customers.
Identify opportunities to improve service efficiency, customer retention, and product reliability.