Quality Manager

Roles & Responsibility and duties

1. Overall Quality Management

Lead overall plant quality activities, coordinate the quality team, and ensure defect-free products meet customer requirements and business targets.

2. Customer Quality & Satisfaction

Monitor customer complaints, rejections, PPM, customer returns, warranty claims, and field failures. Ensure timely containment, root-cause analysis, corrective action, and effective closure.

3. In-Process Quality & Process Control

Ensure process adherence, product conformity, and effective controls at every manufacturing stage to prevent defects and process deviations.

4. Incoming, Final & Pre-Dispatch Inspection

Control incoming material, in-process, final, pre-dispatch, and other applicable inspections to ensure only conforming products reach customers.

5. Supplier Quality Management

Coordinate with suppliers to resolve quality issues, monitor supplier PPM, drive corrective actions, and improve incoming material quality.

6. Corrective & Preventive Actions (CAPA)

Lead structured problem-solving using 5 Why, Fishbone, 8D, and other suitable tools. Verify effectiveness and prevent recurrence of internal and customer issues.

7. Quality Audits & Compliance

Plan and conduct process, product, system, and Layered Process Audits (LPA). Ensure compliance with IATF 16949, ISO 9001, customer-specific requirements, and applicable standards.

8. Quality Documentation & Core Tools

Maintain and control Quality Plans, PFMEA, Control Plans, SOPs, work instructions, inspection standards, and records. Ensure periodic reviews and implementation of actions.

9. New Product Development & Launch Quality

Ensure quality readiness during APQP, prototype and trial stages, PPAP submission, process validation, and production ramp-up. Coordinate with Engineering, Production, and other functions.

10. Change Management

Control product, process, material, tooling, and supplier changes through risk assessment, validation, approvals, and customer communication wherever required.

11. Measurement Systems & Calibration

Ensure calibration of measuring and testing equipment, conduct MSA and Gauge R&R studies, and maintain measurement system reliability.

12. Statistical Process Control (SPC)

Implement SPC, monitor critical process parameters, analyze trends, and take timely action on abnormal variation to maintain process stability.

13. Non-Conforming Product Control

Identify, segregate, and control non-conforming material. Decide or recommend disposition as authorized and ensure traceability to prevent unintended use or dispatch.

14. Quality Performance Monitoring

Track internal rejection, customer PPM, supplier PPM, first-pass yield, audit findings, rework, scrap, and customer complaints through regular reviews and action plans.

15. Cost of Poor Quality (COPQ)

Monitor scrap, rework, sorting, warranty, customer returns, and rejection costs. Drive projects to reduce quality losses and improve profitability.

16. Customer Audits & Coordination

Coordinate customer audits, visits, quality reviews, escalations, and action plans. Ensure timely submission of reports and closure of commitments.

17. Daily Quality Review & Team Management

Conduct daily quality meetings, review previous-day issues, prioritize critical concerns, allocate team responsibilities, and track actions to closure.

18. Continuous Improvement & Defect Prevention

Drive Kaizen, Poka-Yoke, standardization, defect prevention, and lessons-learned implementation across processes to improve quality performance.

19. Traceability & Product Recall Readiness

Ensure batch/lot traceability, inspection records, and effective containment and recall procedures for suspect or defective products.

20. Quality Team Development

Train and develop inspectors and engineers in inspection methods, problem-solving, automotive quality tools, customer requirements, and process auditing.

• It is a Full Time Manufacturing job for candidates with 1 - 4 years of experience.