Quality Control Manager

Role Overview

The Quality Head is responsible for defining, implementing, and sustaining quality systems across the organization to ensure zero-defect manufacturing, customer satisfaction, and continuous improvement. This role owns end-to-end quality—from incoming materials to outgoing finished goods—and acts as the final authority on quality decisions.

Key Responsibilities

1. Quality System & Strategy

• Develop, implement, and maintain Quality Management Systems (QMS) in line with company and customer requirements.

• Define quality policies, SOPs, inspection plans, and control standards across IQC, IPQC, and OQC.

• Drive continuous improvement initiatives to reduce rejection, rework, and customer complaints.

2. Process & Product Quality

• Ensure quality compliance at all stages: raw material, in-process, assembly, packing, and dispatch.

• Analyze defects, trends, and root causes.

• Approve or reject material and take final decisions on quality-related issues.

3. Customer & Complaint Management

• Handle customer complaints, field failures, and audits professionally and effectively.

• Prepare and present corrective and preventive action (CAPA) reports and 8D responses.

• Coordinate with customers for trials, approvals, and quality improvements.

4. Team Leadership & Training

• Lead and mentor the Quality team (IQC, IPQC, OQC inspectors).

• Plan and conduct regular training for operators, supervisors, and QC staff.

• Build a strong quality culture across production and support functions.

5. Supplier Quality Management

• Evaluate and monitor supplier quality performance.

• Work with vendors on corrective actions, quality improvement, and approvals.

• Ensure compliance with material specifications, RoHS, and regulatory requirements.

6. Documentation & Compliance

• Ensure accurate maintenance of quality records, reports, and traceability documents.

• Lead internal and external audits and ensure timely closure of audit observations.

• Maintain control over drawings, specifications, and change management.

Qualifications & Experience

• Education: Diploma / Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering.

• Experience: 4-10 years of experience in Quality Assurance & Control in a manufacturing environment.

• Prior experience as Quality Manager / Senior Quality Engineer is preferred.

• It is a Full Time Manufacturing job for candidates with 4 - 6+ years Experience.