Quality Auditor

Job Title: Quality Auditor

Department: Election Survey
Reports To: Quality Assurance Auditor
Location: Work From Home
Job Type: Full-time
Share Your Cv : 9898094147 (HR Roshani )

Job Summary:

The Quality Auditor – Telesales is responsible for monitoring and evaluating the quality of telesales calls to ensure compliance with company standards, scripts, policies, and regulatory requirements. This role provides feedback to improve sales performance, enhance customer satisfaction, and maintain high standards of service delivery.

Key Responsibilities:

• Monitor inbound and outbound telesales calls for quality assurance and compliance.

• Evaluate sales representatives’ adherence to scripts, sales techniques, call handling standards, and regulatory guidelines (e.g., DNC, GDPR).

• Conduct regular call audits using established quality monitoring forms and criteria.

• Provide detailed and constructive feedback to sales agents and team leaders.

• Identify performance gaps and training needs across the telesales team.

• Work closely with training and sales leadership to support coaching and development initiatives.

• Maintain accurate audit records and generate reports summarizing findings and trends.

• Recommend process improvements to enhance sales effectiveness and customer experience.

• Ensure timely reporting of quality issues or risks to management.

• Stay updated on product knowledge, telesales best practices, and compliance standards.

• It is a Full Time Manufacturing job for candidates with 0 - 6 months of experience.

More about this Quality Auditor job

1. What is the eligibility criteria to apply for this Quality Auditor job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹11000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Quality Auditor job?
   Ans: This Quality Auditor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Auditor job?
   Ans: No, there is no fee applicable for applying this Quality Auditor job and during the employment with the company, i.e., CASHLESS MASTER PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Auditor role?
   Ans: There is an immediate opening of 25 Quality Auditor at CASHLESS MASTER PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Auditor job?
   Ans: This Quality Auditor job has Day Shift.