Monitor and audit trading-related operations, customer interactions, and back-office processes for quality and accuracy.
Evaluate recorded calls, chats, and email interactions to ensure adherence to compliance, regulatory norms, and company policies (e.g., SEBI guidelines).
Identify gaps in processes and recommend corrective actions to improve customer experience and operational accuracy.
Collaborate with operations, trading, tech, and compliance teams to drive quality initiatives.
Prepare quality reports, dashboards, and insights for internal teams and management.
Ensure data accuracy and integrity in client transactions, trading systems, and reporting tools.
Stay updated with regulatory changes in the capital markets and incorporate them into QA processes.