Quality Analyst

Job Summary:
We are looking for a Quality Check Executive with strong command over Tamil, Telugu, and Kannada languages to monitor both BPO call quality and regional language content/scripts. The ideal candidate should be fluent in reading and understanding all three languages and proficient in writing/typing at least two of them.

Key Responsibilities:

Call Quality Monitoring (BPO Process):

·         Monitor customer service calls in Tamil, Telugu, Kannada, and Hindi.

·         Evaluate agent communication and call handling skills against quality benchmarks.

·         Identify process deviations, provide feedback, and suggest corrective actions.

·         Maintain reports and contribute to quality improvement plans.

Script/Content Quality Check:

·         Review and proofread regional language scripts for grammar, accuracy, tone, and cultural relevance.

·         Ensure scripts match the company’s brand guidelines and communication style.

·         Flag errors, inconsistencies, and provide improvement suggestions.

·         Coordinate with content writers or translators for corrections and updates.

Required Skills:

·         Ability to read and understand Tamil, Telugu, and Kannada.

·         Ability to write/type fluently in at least two of the above languages.

·         Strong attention to detail and excellent listening skills.

·         Basic knowledge of customer support processes and quality standards.

Good written and verbal communication skills in Hindi and English.

• It is a Full Time Manufacturing job for candidates with 1 - 6 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Diploma and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., SAT KARTAR SHOPPING LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 1 Quality Analyst at SAT KARTAR SHOPPING LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.