Key Responsibilities:Evaluate calls/chats for quality and compliance.
Provide actionable feedback to improve performance.
Generate daily/weekly/monthly QA reports.
Collaborate with trainers and team leads.
Participate in calibration sessions and maintain QA records.
Requirements:
Experience in QA (preferably in BPO or customer service).
Excellent English communication and listening skills.
Proficient in MS Excel and basic computer operations.
Familiarity with QA tools is a plus.
Positive, proactive, and team-oriented attitude.
Preferred:
Bachelor’s degree / 12th pass with experience
QA Certification (optional)
Salary:
Up to ₹35,000/month
Higher for experienced candidates – negotiable.