Quality Analyst

• Monitor and evaluate inbound and outbound calls and chats to ensure

compliance with internal and client quality standards.

• Conduct daily and weekly audits across chat and voice interactions.

• Maintain accurate audit documentation, quality reports, and dashboards using

MS Office tools (Excel, Word, PowerPoint).

• Provide structured feedback to agents and collaborate with Team Leads for

performance improvements.

• Identify communication gaps, training needs, and process deviations based

on audit insights.

• Conduct calibration sessions with QA, Operations, and Training to align audit

methodology and scoring patterns.

• Promote and ensure adherence to grooming standards, courteous

communication, and professional etiquette.

• Support the training team in enhancing communication, soft skills, and overall

interaction quality.

• Drive continuous improvement culture by providing actionable insights and

data-led recommendations.

• It is a Full Time Manufacturing job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., RIVER LEAF TECHNOLOGY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 10 Quality Analyst at RIVER LEAF TECHNOLOGY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.