Quality Analyst

18,000 - 30,000 /month

Pran Finserv Private Limited

Chandivali, Mumbai

1 - 4 years Experience in Manufacturing

Replies in 24hrs

2 Openings

Full Time

Job Highlights

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job Title: Quality Analyst

About the Role:
We are a fleet management company operating in Bangalore, Hyderabad, Mumbai, and Delhi, with our head office in Gurgaon, Haryana.

Job Description:
We are looking for a motivated and detail-oriented Telecaller QA to monitor, evaluate, and improve the performance of customer-facing call teams. The role focuses on maintaining service quality, coaching telecallers, and ensuring adherence to client SLAs.

Key Responsibilities:

Call Quality Monitoring:
• Monitor live and recorded calls for quality and compliance
• Conduct audits on communication, scripts, and accuracy
• Perform quality checks across all calling stages
• Participate in call calibration sessions

Reporting & Feedback:
• Provide actionable feedback to agents
• Prepare QA reports (daily/weekly/monthly)
• Maintain documentation of quality scores and improvements

Team Briefings & Coaching:
• Conduct sessions on call quality and customer handling
• Support team leaders in achieving quality KPIs
• Work closely with teams to meet client expectations

Essential Skills:
• Positive attitude with strong communication skills
• Problem-solving and adaptability
• Creative approach to quality improvement
• Proficiency in MS Excel and reporting tools

Benefits:
• Competitive salary
• Career growth opportunities
• Health insurance
• Flexible work schedule

Other Details

It is a Full Time Manufacturing job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

What are the eligibility criteria for this Quality Analyst job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience for this Quality Analyst job offered by Pran Finserv Private Limited in Chandivali, Mumbai.
What salary is offered for this Quality Analyst job?
Ans : The salary for this Quality Analyst job ranges between ₹18,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandivali, Mumbai.
How many vacancies are there for this Quality Analyst job?
Ans : There are 2 vacancies for this Quality Analyst role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-4 years of experience are eligible to apply for this Quality Analyst role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Quality Analyst position is Chandivali, Mumbai.
What makes this Quality Analyst job a good opportunity?
Ans : This Quality Analyst job is a good opportunity as it offers a salary between ₹18,000-₹30,000 per month. This is a Full Time job and has 2 openings.