Quality Analyst

- Implemented daily call monitoring to provide constructive feedback for enhancing agent performance - Executed BAU and hygiene audits to ensure compliance with operational standards - Identified training needs and delivered refresher sessions to address skill gaps - Led morning huddles to discuss daily focus areas and share audit.Orchestrated weekly and monthly calibrations with clients to align on quality standards - Utilized strong analytical abilities and attention to detail to conduct audits and drive process improvements - Leveraged excellent communication skills to facilitate effective client calibrations - Demonstrated proficiency in quality monitoring tools to ensure service excellence - Enhanced agent performance resulting in a 15% increase in customer satisfaction - Ensured compliance and operational standards resulting in 98%. Aligned service quality with client expectations, leading to a 10% improvement in client satisfaction.

• It is a Full Time Manufacturing job for candidates with 2 - 6+ years Experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Diploma and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., J K L INDIA SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 1 Quality Analyst at J K L INDIA SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.