We are looking for a Quality Analyst (QA) with experience in BPO/Customer Service to monitor and audit calls, identify quality gaps, and provide constructive feedback.
The role includes call audits, call calibration, deep checks, mock calls, and quality improvement activities.
Candidates should have good communication skills, attention to detail, and relevant BPO/QA experience.
📍 Location: Vasai East | 🕘 Timing: 9:00 AM – 6:00 PM, Monday to Saturday