Quality Analyst

Key Responsibilities:

• Monitor and evaluate customer interactions (calls, emails, chats) against internal quality standards.

• Provide actionable feedback to agents to improve performance, communication, and customer satisfaction.

• Identify patterns and trends in support interactions to drive continuous improvement.

• Develop and update QA scorecards, rubrics, and evaluation criteria in collaboration with the support leadership team.

• Collaborate with training and support teams to address performance gaps.

• Maintain accurate documentation of evaluations, feedback, and QA reports.

• Support calibration sessions to ensure consistent evaluation across QA and support teams.

• Assist in creating and refining QA processes and best practices.

• Contribute to team KPIs by identifying root causes of poor support and suggesting corrective actions.

• It is a Full Time Manufacturing job for candidates with 0 - 6 months of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Diploma and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., ARCHISHTECH SOLUTIONS (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 20 Quality Analyst at ARCHISHTECH SOLUTIONS (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Manufacturing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.