Production Manager

Job Title: Production Executive & Client Handling

Job Summary:

The Production Executive & Client Handling will be responsible for managing end-to-end production activities while coordinating directly with clients to ensure timely delivery, quality standards, and smooth communication between clients and internal departments.

Key Responsibilities:

Production Responsibilities:

• Plan and manage daily production schedules.

• Coordinate with procurement for raw material availability.

• Monitor production process from order confirmation to final dispatch.

• Ensure quality standards are maintained as per client requirements.

• Supervise production staff and workflow.

• Handle machine maintenance coordination and downtime reporting.

• Maintain production reports, MIS, and daily work records.

• Ensure timely dispatch and proper documentation.

• Monitor inventory levels and avoid shortages/excess stock.

• Improve production efficiency and reduce wastage.

Client Handling Responsibilities:

• Act as a single point of contact for assigned clients.

• Understand client requirements, specifications, and deadlines.

• Share production updates and delivery timelines with clients.

• Handle client queries, complaints, and feedback professionally.

• Coordinate with internal departments to meet client commitments.

• Prepare quotations, order confirmations, and follow-ups.

• Ensure on-time delivery as per client schedule.

• Maintain strong and long-term client relationships.

• Support payment follow-ups in coordination with the accounts team.

Required Skills:

• Strong communication and coordination skills.

• Good knowledge of production planning and process control.

• Problem-solving and multitasking ability.

• Basic computer knowledge (Excel, ERP/Tally if applicable).

• Ability to work under pressure and meet deadlines.

Qualification:

• Graduate / Diploma in Production, Mechanical, or related field.

• 1–3 years of experience in production & client coordination preferred.

• It is a Full Time Manufacturing job for candidates with 2 - 5 years of experience.