Product Introduction Field Engineer

PI Engineer At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Product Introduction (PI) Field Engineer in New Delhi we’re looking for? JOB TITLE & JOB CODE Job Title (Job Code): Product Introduction (PI) Field Engineer (IN-PI-05_003 for Tier 3) PURPOSE OF THE JOB Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues ORGANISATION Organization structure (job belongs to..): Product Introduction Management of Site, Country, Cluster, Region or Platform Reports directly to: PI Customer Site Manager Other reporting to: Project PI Manager within project organization Direct reports: none Network & Links Internal Participating Units and/or Subsystem Managers Customer Site PI team PI Support team (Back-office) Reliability Availability Maintainability Safety Teams Project Engineering team Quality team (mainly Project Quality Safety Manager and Supplier Quality) Installation and Test & Commissioning team (if applicable) Internal Supplier representatives (Components/Participating Units) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable) External Train drivers Customer site team Customer maintenance team (if not Alstom) External Suppliers MAIN RESPONSABILITIES Key accountabilities: Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable) Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions Define troubleshooting methodology Provides technical guidance and supports technicians in troubleshooting and repairs Provides feedback on technical documentation deficiencies. Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM) Ensure completeness and quality of input to Failure Management data base for RAMS exploitation Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support). Drive and support containment to avoid reoccurrence of failures Supports as-maintained Alstom product configuration control and relevant documentation management Support technical reviews with internal and external Suppliers, partners, customers, authorities Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM. Apply EHS requirements on site with the support of EHS team representatives Drive technical Return of Experience/reporting/feedback as support of PrPIM Support Obsolescence Management (if applicable) Support preparation and implementation of Field Modifications (FM) Performance measurements: Achievement of contractual reliability (milestone) targets Achievement of contractual availability (milestone) targets Containment and solution of K1S/K2/K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability) Completeness and Quality of failure/event diagnosis/data and relevant documentation Reliability improvement after FM implementation Achievement of PI Dashboard Achievement of configuration updates Achievement of REX implementation Audit results (internal and external) Compliance with EHS rules and work-related processes MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: Graduate in Engineering or Industrial Internal EHS training English Desirable: Master’s degree in Engineering Experience Mandatory: Several years of technical experience, either mechanical or electrical / electronic engineering Railway safety & RAM EHS knowledge/exposure Product knowledge Data analytics Desirable: General Railway knowledge Field Experience Problem Solving skills DFQ, Quality and Audit skills Customer contact Competencies & Skills Refer to HR system vs PI job codes You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. Experience Level Mid Level