Operational Management: Overseeing inbound/outbound logistics, transportation (FTL/LTL), and warehousing to ensure timely delivery.
Business Development: Acquiring new clients, managing key accounts, and driving regional revenue growth.
Team Leadership: Supervising and training logistics staff, setting performance targets, and managing staff performance.
Performance Metrics: Analyzing KPIs such as cost-per-shipment, inventory accuracy, and reducing, TAT.
Customer Service: Acting as the escalation point for client issues and ensuring high-quality service.