Manufacturing Site Supervisor

Key Responsibilities:

Packaging, Hygiene & Quality Supervision

· Supervise the packaging process of toys and related products.

· Ensure all products are packed properly, safely, and systematically.

· Verify product quantities and quality before packaging and dispatch.

· Ensure there are no packing or quantity errors from the company’s end.

· Check and maintain proper hygiene standards in the packaging area and during handling of products.

· Ensure products are clean, damage-free, and meet company quality standards before packing.

· Monitor packaging materials and handling procedures to maintain product safety and presentation quality.

· Coordinate with the team to achieve required daily packaging targets.

Manifest & Documentation Management

· Prepare and maintain manifest lists in Excel sheets with all required details.

· Maintain accurate daily and monthly manifest records.

· Update dispatch details systematically for tracking and reporting purposes.

· Ensure all shipment records are properly documented and stored.

Labelling & Dispatch Coordination

· Ensure correct labelling is done on every package before dispatch.

· Coordinate with assigned courier partners for timely dispatch.

· Ensure all shipments are dispatched through appropriate courier services.

· Follow proper dispatch procedures and documentation protocols.

Courier Handover & Proof Maintenance

· Obtain signatures from courier personnel during handover of shipments.

· Mention exact quantities handed over to the courier.

· Record the number of packages and shipment details accurately.

· Mark cancelled customer orders along with cancellation dates.

· Click photographs of dispatch documents and maintain proper records for verification and audit purposes.

Portal Monitoring & Order Management

· Monitor the company portal regularly throughout the day.

· Ensure all customer orders are dispatched on time.

· Coordinate internally to avoid delays in order processing and shipment.

Returns Management

· Maintain records of returned products/orders in Excel sheets.

· Record reasons for returns accurately.

· Track return patterns and report discrepancies to management.

Reporting & Compliance

· Submit daily and monthly operational reports to management.

· Ensure proper coordination between packaging, dispatch, and logistics teams.

· Follow company procedures and operational guidelines strictly.

Required Skills & Competencies:

· Good knowledge of MS Excel and documentation handling.

· Strong attention to detail and accuracy.

· Basic understanding of dispatch and logistics procedures.

· Ability to manage records systematically.

· Good coordination and team handling skills.

· Time management and multitasking abilities.

· Problem-solving and accountability in operations.

· Understanding of hygiene and quality control standards.

Educational Qualification:

· Minimum Graduate or equivalent qualification preferred.

Experience:

· 1–3 years of experience in packaging, dispatch, warehouse operations, or logistics supervision preferred.

· Experience in e-commerce or toy/product packaging operations will be an added advantage.

Key Performance Indicators (KPIs):

· Accuracy in packaging and dispatch.

· Maintenance of hygiene and product quality standards.

· Timely order processing and dispatch completion.

· Error-free manifest and documentation maintenance.

· Reduction in dispatch discrepancies and returns.

· Proper maintenance of courier handover records.

· Daily and monthly reporting accuracy.

Working Conditions:

· The role may require continuous coordination with packaging staff, courier partners, and operations teams.

· Candidate should be comfortable handling operational and documentation responsibilities simultaneously.

• It is a Full Time Manufacturing job for candidates with 6 months - 6 years of experience.