VirtuBox, the world's premier B2B Cloud-based SaaS solution, empowers businesses to forge unforgettable customer experiences that transcend screens and ignite brand loyalty i.e. VirtuBox is Transforming Customer Journeys, One Pixel at a Time.
Job Summary :
The IT Hardware Technician is responsible for the installation, maintenance, and repair of IT hardware components and systems. This role requires a solid understanding of IT hardware, strong technical skills, and the ability to troubleshoot and resolve hardware issues efficiently.
Key Responsibilities :
● Install, configure, and set up IT hardware components, including desktops, laptops, servers, printers, and network devices.
● Perform preventive maintenance and troubleshoot hardware issues while tracking recurring problems and identifying root causes to reduce future downtime.
● Provide technical support to end-users regarding hardware-related issues, including diagnosing and resolving problems.
● Maintain accurate records of hardware inventory, repairs, and service requests. Update documentation and provide reports as needed.
● Ensure that all hardware installations and repairs comply with company policies and industry standards.
● Follow security protocols to protect sensitive information.
Eligibility Criteria :
● ITI (Industrial Training Institute) certification or equivalent in a relevant field.
● Excellent problem-solving skills with the ability to diagnose and resolve hardware issues quickly and effectively.
● Good verbal communication skills to interact with end-users and provide support.
● Strong attention to detail with a focus on accuracy and quality in hardware installations and repairs.