Floor Supervisor

Position: Floor Supervisor 

Reporting to: Works Manager, Coimbatore.

Qualification and Experience: Diploma or BE in Mechanical or Automobile

Industry: Commercial Vehicle / Passenger vehicle industry

Key Responsibilities:

Service Operations Management:

1. Oversee Daily Service Operations:

   • Supervise the daily operations of the service department, ensuring smooth workflow for vehicle repairs, maintenance, and diagnostics.

   • Ensure timely and accurate completion of service jobs, adhering to scheduled timelines for vehicle servicing and repairs.

   • Manage the allocation of work to technicians based on their expertise and the type of service required.

2. Vehicle Inspections and Service Coordination:

   • Oversee the intake of vehicles for servicing, ensuring proper documentation of customer complaints and service requirements.

   • Coordinate with service advisors and technicians to ensure accurate diagnostics and assessments for each vehicle.

   • Ensure that vehicles are prepared for service, including proper identification of issues and the required parts.

Supervision of Service Technicians:

3. Lead and Manage Service Team:

   • Supervise and mentor a team of service technicians, mechanics, and service advisors.

   • Assign tasks to service staff based on their skills, job priority, and available resources.

   • Provide technical guidance and support to ensure service jobs are completed correctly and efficiently.

   • Monitor the quality of work performed by technicians, ensuring that it meets company and manufacturer standards.

4. Training and Skill Development:

   • Ensure that technicians are continuously trained on new vehicle models, repair techniques, diagnostic tools, and safety standards.

   • Identify skill gaps within the team and recommend or organize training programs to enhance the team’s capabilities.

   • Foster a learning environment that encourages technicians to improve their technical expertise and problem-solving skills.

Quality Control and Performance Monitoring:

5. Ensure High-Quality Service Standards:

   • Monitor the quality of service being provided to customers, ensuring repairs and maintenance meet established industry standards and customer expectations.

   • Conduct inspections of completed service jobs to ensure all work is done correctly and no issues are overlooked.

   • Implement corrective actions if quality issues or service delays occur, ensuring minimal rework and customer dissatisfaction.

6. Maintain Service Efficiency:

   • Track and measure technician performance, ensuring work is completed within the estimated time frame.

   • Implement measures to optimize efficiency in the service area, reducing downtime and maximizing productivity.

   • Address any issues related to delays in repairs, spare parts shortages, or technician availability to ensure timely service.

Customer Interaction and Satisfaction:

7. Customer Communication:

   • Oversee communication between service advisors and customers regarding the status of their vehicles, expected repair timelines, and any additional work required.

   • Ensure that customers are informed of progress during service and any unforeseen issues that may affect the completion time or cost.

   • Handle customer complaints or concerns regarding service quality, ensuring prompt and satisfactory resolution.

8. Service Follow-up:

   • Ensure service advisors follow up with customers post-service to check satisfaction levels and address any issues or concerns.

   • Monitor feedback from customers and use it to improve service processes and customer experience.

Parts and Inventory Management:

9. Oversee Parts Inventory:

   • Coordinate with the parts department to ensure that required parts and materials are available for scheduled service jobs.

   • Monitor inventory levels of commonly used parts, ensuring timely restocking to avoid service delays.

   • Maintain records of parts used for each service job and ensure proper handling and storage of parts in the service area.

10. Parts Ordering and Cost Control:

    • Ensure that parts are ordered promptly and efficiently to meet the needs of the service department.

    • Monitor and control parts usage to prevent waste, manage costs, and optimize inventory turnover.

Compliance, Safety, and Reporting:

11. Adhere to Safety and Regulatory Standards:

    • Ensure that service technicians follow safety protocols and industry regulations when working on commercial vehicles.

    • Oversee the proper use of personal protective equipment (PPE) and ensure that safety equipment and tools are maintained.

    • Ensure compliance with environmental standards, such as the proper disposal of hazardous materials or waste from vehicle repairs.

12. Maintenance of Service Records:

    • Maintain accurate records of all service jobs, repairs, maintenance schedules, parts used, and customer interactions.

    • Ensure that all service documentation is properly completed, including work orders, invoices, and service reports.

13. Reporting to Management:

    • Provide regular reports to service department management, highlighting key performance indicators (KPIs), such as service completion times, technician efficiency, and customer satisfaction levels.

    • Report on any operational challenges or resource needs that may impact the service department’s performance.

    • Track and report on warranty claims, repairs, and any issues that could affect customer retention or operational efficiency.

Operational Efficiency and Cost Management:

14. Service Process Improvement:

    • Identify inefficiencies in the service department and recommend or implement process improvements to reduce turnaround time and increase customer satisfaction.

    • Utilize data and feedback to enhance workflows, minimize downtime, and optimize labor utilization in the service department.

    • Analyse service job costs, identifying opportunities to reduce unnecessary expenditures and improve profitability.

15. Ensure Optimal Utilization of Resources:

    • Ensure that service bays, tools, and equipment are efficiently utilized to maximize productivity.

    • Oversee the upkeep and maintenance of service equipment, ensuring all tools and machinery are in working order to prevent delays.

Core Competencies:

1)      Customer Relationship Management

2)      Accuracy

3)      Team Co-ordination.

4)      Result Oriented

5)      Analytical and Business Acumen

• It is a Full Time Manufacturing job for candidates with 2 - 6 years of experience.