Field Service Engineer

· Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end-user support and issue resolution.

· Perform maintenance and service tasks for customers in assigned territory.

· Prepare and submit work orders, expense reports and time sheets to the respective departments.

· Evaluate products accurately for maintenance, warranty, upgrades and other purposes.

· Collaborate closely with technical team to resolve technical issues.

· Provide training to service staff on how to identify and resolve issues, repairs, etc.

· Understand customer requirements and accordingly recommend the right products or services.

· Manage all on-site installation, repair, maintenance works within the assigned territory and conduct client demonstration when required.

· Understand technical problems effectively through proper analysis, evaluation and diagnoses.

· Provide technical support to junior staff in case of complex issues.

· Provide training to customers about product usage and maintenance.

· Support the field staff in equipment set-up for trade shows or exhibitions.

· Prepare creative product presentations for sales meetings or training's.

· Build positive relationships with customers by providing outstanding and excellent services.

· Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.

· Respond to customer complaints timely and effectively to meet sales goals.

· The candidate should visit garment industries and related industries in the field for prospects regarding service queries.

· Manages escalated customer tickets in a timely and effective manner.

· Escalates problems to other departments as needed.

· May supervise and train less experienced staff or project team.

· Creates formal documentation including configuration documentation, test documentation, and support documentation.

· Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.

· Prepares activity reports on support activities.

· Installs and repairs heavy electric equipment. Consults with customer or supervisor to plan layout of equipment.

· Studies blueprints, schematics, manuals, and other specifications to determine installation procedures.

· Installs or oversees the installation of equipment according to manufacturer's specifications.

· Operates system to demonstrate equipment and to analyse malfunctions.

· Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.

· Instructs and directs workers in servicing and repairing equipment.

· Consults with engineering personnel to resolve unusual problems in system operation and maintenance.

· May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

· Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

· Should be willing to go for outstation service calls.

· Should be able to handle heavy machinery.

· Should possess good knowledge in electrical engineering.

· Keep an Intensive Eye on competitors.

· Should be responsible for handling first level complaints from the customer.

· Support inside management with a proper work order.

Required Candidate profile

· Should Hold a Valid 2 wheeler License and 4 wheeler license holders will have more priority.

· Should be punctual and disciplined.

· Should have Good command on speaking English, Hindi and a local language.

· Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex related problems.

· Ability to work professionally with all levels of client organizations staff.

· Wide degree of creativity, leadership, and latitude is expected.

· Relevant and demonstrable technical support service experience.

· Self-directed, able to prioritize and effectively handle multiple service requests at a time under high-pressure and challenging situations.

· Excellent organizational, time management, written and verbal communication skills

· Strong working and technical knowledge of computer MS-Windows operating system, MS Office suite.

· The ability to work quickly and accurately in a shared community environment.

· Ability to complete multiple tasks with minimal direction.

· Ability to listen and analyse customer needs.

· Presents a positive image that reflects well on the organization.

· Ability to travel up to 75% of the time

Perks and Benefits

· Incentives, Travel Allowances

· Role : Sales Support & Operations - Other

· Industry Type: Industrial Equipment / Machinery

· Functional Area: Sales & Business Development

· Role Category: Sales Support & Operations

· Male candidates preferred

Education

· UG :Any Graduate, Diploma in Mechanical, Electrical, Engineering, Other Graduate

· Location: Noida

· Educational Qualification: ITI, DME, SSLC, Diploma, B tech/BE

• It is a Full Time Manufacturing job for candidates with 0 - 1 years of experience.