Key Responsibilities
Visit assigned ATMs (typically 40–50 ATMs) as per the scheduled plan.
Inspect ATM cleanliness, functionality, and overall site condition.
Report faults and coordinate with maintenance vendors for timely resolution.
Ensure cash replenishment by coordinating with bank branches and Cash-in-Transit (CIT) agencies.
Check for ATM security issues such as skimming devices, hidden cameras, or tampering.
Monitor ATM equipment including AC, UPS, CCTV, lighting, signage, and network connectivity.
Maintain visit records using mobile applications or reporting systems.
Escalate unresolved issues to the supervisor within the defined SLA.
Ensure maximum ATM uptime and customer satisfaction.
Follow all bank safety, security, and compliance guidelines