Field Engineer - Customer Experience and Product Performance

CES Field Engineer CES Field Engineer - - - - - - - - - - - - Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform. Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions. Spot the abnormal: Detect unusual usage and alert your functional manager right away. Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing. Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling, and champion our products in customer environments. Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response. Track pre-defined CTs in the field. Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors. Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level. Support in disputes: Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report. Place and monitor survey tires: Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings. What Makes You Great Adaptability Continuous learning Customer focus Fostering communication Initiative Networking Core strengths: Analyzing product usage and performance data, and running field surveys with rigor. Experience Level Mid Level