· Receive and Review Orders: Ensure all dispatch orders are received, reviewed, and prioritized according to urgency, size, and delivery deadlines.
· Schedule Deliveries: Allocate deliveries based on available transportation and resources.
· Track Inventory: Monitor the stock levels and availability of products to dispatch.
· Route Planning: Plan the most efficient delivery routes to ensure on-time delivery.
· Schedule Transport: Coordinate with drivers or transportation companies to organize shipping or delivery schedules.
· Monitor Shipments: Track goods throughout the delivery process and ensure they are delivered on time.
· Prepare Delivery Documents: Ensure that all necessary documents (invoices, delivery notes, shipping labels, etc.) are prepared and accurate.
· Maintain Records: Keep accurate records of all dispatched goods, including details like product descriptions, quantities, delivery addresses, and times.
· Customer Communication: Act as a point of contact for customers, confirming delivery times, providing tracking updates, or handling delivery-related inquiries or issues.
· Problem Resolution: Handle any complaints or issues that arise during delivery (e.g., delayed shipments, damaged goods).
· Track Performance: Monitor delivery timelines, evaluate the efficiency of dispatch operations, and ensure compliance with delivery protocols.
· Report Issues: Report any logistical challenges or discrepancies to the higher management and suggest improvements if necessary.
· Adhere to Policies: Follow legal, safety, and company regulations related to dispatch and transportation.
· Ensure Safe Delivery: Make sure that goods are packaged properly and that dispatch methods adhere to safety standards.
· Coordinate with Drivers/Warehousing Staff: Work closely with drivers, warehouse staff, and other team members to ensure smooth dispatch operations.
· Provide Training: In some organizations, the dispatch executive may be responsible for training new dispatch team members on processes and safety guidelines.