CRM (Married Female)

Job description:

• Female candidates preferred for the Client/Customer Relationship Manager role.

• Bachelor's degree in Business Administration, Marketing, or related field.

• Proven experience in client or customer relationship management, preferably in FMCG or related industries.

• Proven experience in money recovery from debtors/clients.

• Build, maintain, and strengthen long-term relationships with clients and customers.

• Serve as the primary point of contact for client inquiries, issues, and feedback.

• Develop a deep understanding of company products and services to better assist clients.

• Collaborate with internal teams (sales, marketing, operations) to address customer needs effectively.

• Monitor customer satisfaction levels and implement strategies to improve experience.

• Prepare and present regular reports on client interactions and feedback.

• Identify opportunities for up-selling and cross-selling within the client base.

• Address and resolve client complaints promptly and professionally.

• Excellent communication, interpersonal, and negotiation skills.

• Strong problem-solving abilities and customer-oriented mindset.

• Ability to work independently and as part of a team.

• Proficient in MS Office and CRM software.

• Willingness to work from the Kamla Nagar corporate office.

• It is a Full Time Manufacturing job for candidates with 1 - 5 years of experience.