CRM head

CRM Head

Work Mode :ONSITE

Working Day :6

Office Location :Kondapur, Hyderabad

Prefer Industry :Electronics Manufacturing, Industrial Equipment / Machinery

Description

Key Duties and Responsibilities:-

• Maintain smooth communication with customers and promptly reply to their queries

• Respond and resolve customer complaints quickly and efficiently

• Identify the most efficient customer interaction approaches & prioritize them accordingly

• Develop & execute customer relationship management campaigns to increase customer loyalty

• Identify new and more cost-efficient communication channels with customers

• Order management – Tracking from order placement, order fulfillment, Dispatch, Shipping, following up

• Lead Management – Tracking from lead generation, lead segmentation, lead qualification, lead scoring, lead conversion

• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

• Monitor direct competitors of the company and find out how they handle customer relationships

• Handling warranty management of the company & follow up with the technical quality & concerned department heads

• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling

• Billing process

Functional Competencies:

• Excellent Communication with written & Oral – English

• Proficiency in MS office i.e. Word, PowerPoint and Excel

Behavioral Competencies

• Analytical Skills

• Lead Management

• Teamwork skills

• Customer Service Skills

• High Energy levels

• Problem solving skills

• Data Analysis

• Market Knowledge

• It is a Full Time Manufacturing job for candidates with 6+ years of experience.

More about this CRM head job

1. What is the eligibility criteria to apply for this CRM head job?
   Ans: The candidate should be Graduate and above and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹60000 - ₹99000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this CRM head job?
   Ans: This CRM head job will have 6 working days.
4. Are there any charges applicable while applying or joining this CRM head job?
   Ans: No, there is no fee applicable for applying this CRM head job and during the employment with the company, i.e., Snapfind.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this CRM head role?
   Ans: There is an immediate opening of 1 CRM head at Snapfind
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Manufacturing job.
8. What are the timings of this CRM head job?
   Ans: This CRM head job has Day Shift.