After sales service in-charge

Dear Candidate,

Currently we are hiring for Service In charge for a Manufacturing Company.

As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them

in the execution of the overall service strategy. Your valuable support to our Service Managers will

play a key role in helping to achieve its milestones and targets. Your active contribution will also be critical in Customer Relationship management as you will be the SPOC between the customers and the internal team.

Key Responsibilities:

1. Conduct post sale follow-ups with customers to ensure all sales agreements have been

accomplished and customers are satisfied with all aspects of the transaction.

2. Preparing quotes as per requisition from Sales & Service team.

3. Preparing proforma invoice and sales order confirmations for Service requests

4. Coordinating with customer for planning delivery schedules, payments receipts and any

after sales related support.

5. Coordinating with customers for payments.

6. Coordinating with customers for technicians and Service Partners visits basis the daily

service plan.

7. Preparation of monthly service MIS and other daily service reports.

8. SPOC between Service team and all other teams including Operations, Design, and Accounts.

9. Attend daily meetings with production, purchase, design etc to understand service plans.

10. SPOC between operations team and the customer understanding and clarifying any

questions either party has regarding service and installation.

11. SPOC between Accounts and Customer teams for ledger matching, verification, and timely

payment recovery.

12. You will coordinate between Service team and Admin team for Ticket and hotel bookings.

Key skills and qualifications needed for the role:

• Graduates with good understanding of MS Office, and Excel. B.Tech Preferred.

• Candidates with understanding of Tally Prime preferred

• Prior experience in Refrigeration preferred

• Candidates should maintain a high level of accuracy in all tasks.

• Candidates must also have strong administrative skills and should be detail-oriented

• Candidates must also have strong oral and written communication skills and should be able

to liaise effectively with cross functional teams and all stakeholders

• Candidates should be results and goal-oriented and driven by a desire to satisfy customers

and provide a high level of customer service.

• Candidates must be willing to follow-up with all stakeholders in a timely manner and deliver

on commitments internal and external.

• Candidates should be willing and able to build strong customer relationships

• It is a Full Time Manufacturing job for candidates with 2 - 5 years of experience.

More about this After sales service in-charge job

1. What is the eligibility criteria to apply for this After sales service in-charge job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this After sales service in-charge job?
   Ans: This After sales service in-charge job will have 6 working days.
4. Are there any charges applicable while applying or joining this After sales service in-charge job?
   Ans: No, there is no fee applicable for applying this After sales service in-charge job and during the employment with the company, i.e., IMPACT SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this After sales service in-charge role?
   Ans: There is an immediate opening of 2 After sales service in-charge at IMPACT SOLUTION
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Manufacturing job.
8. What are the timings of this After sales service in-charge job?
   Ans: This After sales service in-charge job has Day Shift.