After sales service in-charge

Job Summary:

We are looking for a responsive and organized Service Coordinator to be the first point of contact for all incoming service calls. This role is crucial in ensuring quick, effective communication between customers, service technicians, and internal departments. The Service Coordinator will manage service requests from intake to completion, helping deliver top-notch support and operational efficiency.

Key Responsibilities:

• Attend all incoming calls related to service requests, logging detailed information accurately and efficiently.

• Create and assist in service jobs based on the nature of the issue, technician availability, and location.

• Dispatch technicians and coordinate daily schedules to ensure timely response to customer needs.

• Communicate clearly with customers regarding appointment times, delays, and job progress.

• Maintain and update service request logs and job tracking systems in real time.

• Follow up with technicians to confirm the status and gather required completion information.

• Handle customer inquiries and resolve minor issues or escalate complex concerns to the appropriate department.

• Ensure necessary tools, parts, and instructions are available for technicians ahead of each job.

• Support reporting, invoicing, and service performance tracking.

• It is a Full Time Manufacturing job for candidates with 1 - 3 years of experience.

More about this After sales service in-charge job

1. What is the eligibility criteria to apply for this After sales service in-charge job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this After sales service in-charge job?
   Ans: This After sales service in-charge job will have 6 working days.
4. Are there any charges applicable while applying or joining this After sales service in-charge job?
   Ans: No, there is no fee applicable for applying this After sales service in-charge job and during the employment with the company, i.e., Avs Industrial Solutions Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this After sales service in-charge role?
   Ans: There is an immediate opening of 2 After sales service in-charge at Avs Industrial Solutions Llp
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Manufacturing job.
8. What are the timings of this After sales service in-charge job?
   Ans: This After sales service in-charge job has Day Shift.