Telecaller Executive

We are seeking a Female Telecaller to handle inbound international calls for our legal services operations. The role involves interacting with prospective and existing international clients, understanding their initial legal or immigration-related requirements, and coordinating effectively with internal legal teams.

This position requires strong communication skills, professionalism, and the ability to handle client interactions with clarity and empathy.

Key Role & Job Responsibilities

Initial Client Intake

Answer incoming international calls from prospective clients

Information Dissemination

Provide accurate, general information about the firm’s services

Explain basic legal or immigration processes and consultation procedures (non-advisory)

Query Resolution

Address client questions related to documentation requirements or case status

Resolve simple queries promptly and escalate complex matters appropriately

Scheduling & Follow-ups

Schedule consultations or appointments with attorneys and paralegals

Conduct follow-up calls or emails as required

Database & Record Management

Maintain accurate records of calls, client details, and interactions

Update client information in the case management or CRM system

Lead Qualification & Support

Qualify inbound leads by understanding client requirements

Explain service options clearly to support business development efforts

Client Relationship Management

Maintain a professional, empathetic, and client-focused approach

Communicate effectively with clients from different countries, cultures, and time zones

Essential Skills & Qualifications

Fluent English communication with a neutral or international accent

Strong verbal, listening, and interpersonal skills

Ability to handle international clients with professionalism and cultural sensitivity

Basic computer skills and comfort with CRM or case management systems

Prior experience in telecalling, customer support, or international calling is preferred

• It is a Full Time Legal job for candidates with 6 months - 1 years of experience.