Technology Resiliency Governance Lead

Lead, Technology Resiliency Governance About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Position : Lead, Service Delivery Implementation Location : Pune The Lead, Technology Resiliency Enablement Office (TREO) Governance is responsible for leading the day-to-day governance, oversight, and continuous improvement of the enterprise technology resiliency program. This role ensures that Disaster Recovery (DR), Backup & Recovery, Point-in-Time Recovery (PiTR), Cyber Recovery, Observability, Capacity Management, and Technology Resiliency standards are consistently implemented, measured, and maintained across the organization. The Lead, partners with Infrastructure Engineering, Application Development, Cloud Engineering, Cybersecurity, Enterprise Architecture, SRE, Technology Operations, Risk Management, Internal Audit, and Business Continuity teams to ensure technology resiliency controls are effective, compliant, and aligned with regulatory expectations. This position combines strong governance, program management, and technical resiliency knowledge with the ability to influence cross-functional teams in a highly regulated financial services environment. ________________________________________ Key Responsibilities Technology Resiliency Governance • Execute the enterprise Technology Resiliency Governance framework. • Support the development and maintenance of resiliency policies, standards, procedures, and governance documentation. • Ensure consistent implementation of enterprise resiliency standards across technology organizations. • Facilitate governance forums, working groups, and steering committees. • Track governance actions, decisions, and remediation activities. ________________________________________ Standards Oversight Support governance and compliance for enterprise standards including: • Disaster Recovery (DR) • Backup & Restore • Point-in-Time Recovery (PiTR) • Cyber Recovery • Recovery Testing • Capacity Management • Technology Observability and Monitoring • Logging Standards • Third-Party Technology Resiliency • Technology Resiliency Architecture • Operational Resilience Controls Monitor adherence and coordinate corrective actions where gaps are identified. ________________________________________ Governance Reviews & Assessments Lead and coordinate: • Technology resiliency assessments • Standards compliance reviews • Recovery plan quality reviews • Testing readiness assessments • Recovery capability maturity reviews • Risk and control assessments • Governance health checks • Exception and waiver reviews Document findings, recommendations, and remediation plans. ________________________________________ Metrics & Reporting Develop and maintain enterprise reporting including: • Governance scorecards • Standards compliance dashboards • Recovery testing metrics • RTO/RPO/PiTR compliance reporting • Key Risk Indicators (KRIs) • Key Performance Indicators (KPIs) • Executive reporting packages • Governance maturity tracking • Action item reporting Provide analysis and recommendations to technology leadership. ________________________________________ Regulatory & Audit Support Coordinate governance support for: • Internal Audit • External Audit • Regulatory examinations • Control testing • Risk assessments • Issue remediation • Evidence collection • Matters Requiring Attention (MRAs/MRIAs) Ensure governance documentation is complete, accurate, and audit-ready. ________________________________________ Risk Management Partner with Enterprise Risk Management to: • Identify technology resiliency risks. • Track remediation activities. • Monitor control effectiveness. • Manage standards exceptions. • Escalate material risks. • Support risk reporting and governance. ________________________________________ Continuous Improvement Drive enhancements to governance processes through: • Workflow automation • Governance dashboards • Self-service reporting • AI-assisted reporting • Standardization of governance processes • Process simplification • Data quality improvements • Operational efficiency initiatives ________________________________________ Cross-Functional Collaboration Partner with: • Infrastructure Engineering • Cloud Engineering • Cybersecurity • Enterprise Architecture • Application Development • Platform Engineering • SRE • Technology Operations • Business Continuity • Enterprise Risk • Internal Audit • Vendor Management Promote enterprise-wide adoption of resiliency governance practices. ________________________________________ Leadership Responsibilities • Lead a team of governance analysts and resiliency professionals. • Assign work priorities and oversee day-to-day execution. • Mentor and develop team members. • Promote a culture of accountability, collaboration, and continuous improvement. • Coordinate work across global teams and external partners where applicable. • Support workforce planning and performance management. ________________________________________ Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. • 7+ years of experience in technology governance, IT risk, disaster recovery, infrastructure, cybersecurity, or operational resilience. • 2–4 years of experience leading teams or major cross-functional initiatives. • Experience working within a large, highly regulated organization, preferably in financial services. • Strong program management, communication, and stakeholder management skills. ________________________________________ Technical Knowledge Working knowledge of: • Disaster Recovery • Backup & Restore • Point-in-Time Recovery (PiTR) • Cyber Recovery • Operational Resilience • Infrastructure and Cloud Services • AWS and Microsoft Azure • ServiceNow • Governance, Risk, and Compliance (GRC) platforms • ITIL processes • Observability and Monitoring • Capacity Management • Enterprise Architecture principles • Risk and control frameworks ________________________________________ Preferred Qualifications • 8+ years of experience required. • Experience supporting regulatory examinations and audit engagements. • Knowledge of GSIB operational resilience expectations and financial industry regulatory requirements. • Familiarity with recovery technologies, including immutable backups, air-gapped recovery, clean rooms, and isolated recovery environments (IREs). • Certifications such as ITIL, PMP, CISA, CRISC, CBCP, or equivalent are desirable. Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com , or alternatively you can discuss your individual requirements with the recruiter you are working with. About Our Pune Office The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more. Experience Level Senior Level