📜 1. Labour Law Compliance (Gig + Contractual Workforce)
Ensure compliance with labor laws (gig economy-related, Contract Labour Act, etc.)
Maintain agreements and declarations for delivery partners, contractors, and vendors.
Monitor working conditions, payment cycles, and worker welfare norms.
🧾 2. Statutory Compliance
Timely filing and maintenance of:
GST, ESIC, PF (if applicable to full-time staff)
Shops & Establishment licenses (state-wise)
FSSAI licenses (for food delivery companies)
Coordinate PAN-India compliance documents based on local laws.
📦 3. Third-Party Vendor Compliance
Ensure onboarding vendors (fleet, logistics partners, dark stores) follow:
Minimum wage compliance
Driver/delivery partner insurance
ID and background verification
Collect and review compliance documents monthly (challans, wage registers, etc.)
🛵 4. Delivery Partner Documentation & Verification
Ensure 100% KYC, driving license, insurance, vehicle papers, and police verification.
Monitor rider compliance using internal apps (helmet use, uniform, etc.)
Prevent misrepresentation and fraud (fake IDs, multiple accounts).
🏢 5. License Management (PAN India)
Apply for, renew, and maintain records of:
Trade Licenses
Labour Welfare Fund registrations
Regional transport licenses (for company bikes or fleets)
🛑 6. Regulatory & Safety Compliance
Enforce safety standards (food handling, delivery safety, hygiene training).
Audit compliance at cloud kitchens/dark stores.
Implement SOPs for accident response and grievance redressal.
🧠 7. Training & Awareness
Organize compliance orientation for vendors, delivery riders, and fleet partners.
Issue training content for legal dos/don’ts (especially traffic and labour-related).
🧾 8. Audit & Reporting
Conduct periodic internal audits of:
Payroll vendors
Fleet and delivery hubs
Regional store operations
Submit compliance status reports to leadership.
🏛️ 9. Liaison with Authorities
Handle inspections and queries from:
Labour Commissioner
RTO (for vehicles)
FSSAI, Police, or Municipal Bodies
Respond to legal notices, consumer complaints, and RTI queries.
🧯 10. Risk Management
Identify legal and reputational risks.
Build compliance dashboards to track violations, penalties, and audit gaps.