Responsibilities
• Supervise and manage all PG operations and facilities.
• Ensure safety and security of all students residing in the PG.
• Enforce PG rules and regulations consistently and fairly.
• Address tenants concerns and provide guidance and counselling as needed.
• Coordinate with maintenance staff for upkeep and repairs of PG facilities.
• Organize recreational activities and foster a sense of community among students.
• Maintain accurate records and reports of tenants attendance and incidents.
• Welcome and greet guests with a friendly, courteous, and professional attitude.
• Handle all guest interactions including check-ins, check-outs, reservations, and inquiries, both in-person and over the phone.
• Ensure a seamless and outstanding customer experience at all times.
• Proactively resolve guest issues, feedback, and complaints to maintain high guest
satisfaction.
• Coordinate effectively with housekeeping, maintenance, and other departments to
ensure timely guest services.
• Manage room allocations, update reservations, and oversee billing instructions and
payments.
Key Requirements:
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure and multitask effectively.
• Proficiency in reservation software and basic MS Office tools.
• Flexibility to work in shifts, including weekends and holidays.
• A guest-first attitude with problem-solving orientation.
• Conflict resolution.
• Counseling.
• Facility management.
• Crisis management.
• Communication.
• Leadership.
• First aid and emergency response.
• Record keeping.
PS:
• Should be minimum 10th Pass.
• Should be able to read and write.
• Should be soft spoken.
• should be able to handle pressure.