We are looking for a proactive and result-driven Collection Hero responsible for managing customer accounts, ensuring timely collections, and maintaining healthy client relationships. The role requires strong communication skills, negotiation ability, and a disciplined follow-up approach.
₹16000 - ₹18000.
Key Responsibilities:
Key Responsibilities
Ensure timely collection of outstanding dues
Maintain accurate records of collection activities
Coordinate with internal departments (billing, sales, etc.)
Track and achieve assigned collection targets
Ensure compliance with company policies and procedures
Maintain professional and courteous customer interactions
Required Skills & Qualifications
Minimum [12th / Graduate – specify requirement]
Good communication & convincing skills
Strong negotiation and problem-solving ability
Ability to handle rejection & work under pressure
Target-oriented mindset
Prior experience in collections
Key Performance Indicators (KPIs)
Collection efficiency / recovery rate
Promise-to-pay conversion
Aging bucket reduction
Customer interaction quality
Preferred Attributes
Positive attitude & persistence
Good listening skills
Responsible & self-motivated
Team player