A Support Associate is a professional who assists with customer service, technical support, or operational tasks depending on the industry or department. This role is often found in customer service centers, IT support, retail, logistics, and e-commerce companies like Amazon, Flipkart, or tech firms.
--
Job Details:
• Acts as the first point of contact for customer inquiries via phone, email, chat, or social media.
• Resolves customer issues, complaints, or questions.
• Helps with order tracking, returns, refunds, or account issues.
• Escalates complex issues to higher-level support or technical teams.
Key Skills:
• Strong communication and problem-solving skills
• Patience and empathy
• Basic computer knowledge
• Ability to work in shifts (including nights/weekends in some roles)