Ground Coordinator

Key Responsibilities

1. Passenger Service/Handling: Welcoming passengers, checking in luggage, assigning seats, issuing boarding passes, and verifying travel documents.

2. Special Assistance: Assisting elderly, disabled, or unaccompanied minors.

3. Boarding Operations: Guiding passengers to boarding gates and assisting with the boarding process.

4. Baggage and Security: Tagging luggage, ensuring safe loading/unloading, and handling lost or damaged baggage complaints.

5. Ramp Services (if applicable): Guiding aircraft to parking bays (marshalling), and monitoring cleaning/catering.

6. Safety and Communication: Answering passenger queries, making announcements, and ensuring safety procedures are followed.

Required Skills and Qualifications

Education: Typically requires a High School Diploma or equivalent; a diploma in travel/tourism or aviation is often preferred.

Communication: Strong verbal and written communication skills.

Interpersonal Skills: Outstanding customer service skills and a positive, patient attitude.

Physical Stamina: Ability to work long shifts, stand for extended periods, and sometimes work in varied weather conditions.

Technical Knowledge: Familiarity with computer reservation systems is a plus.

Appearance: Well-groomed and polite demeanor.

• It is a Full Time Labour/Helper job for candidates with 0 - 1 years of experience.