Designation: Collection Centre Operations
Reports To: Area Head
Primary Responsibilities:
- Handle all backend responsibilities on SehatBuddy’s digital platform (website + back panel).
- Manage customer support: queries, guidance, follow-ups, and issue resolution.
- Ensure smooth billing, report delivery, and sample status updates.
- Coordinate between labs, phlebotomists, and customers for time-bound delivery.
- Maintain daily data reports, bookings, and sample management records.
- Ensure real-time updates of patient tracking, test progress, and lab coordination.