Associate Director - Business Process Management

Delivery Strategy & Transformation - Associate Director BPM - BO - BF - 38361-61019-3 - JR192127 Position Title: Delivery Strategy & Transformation - Associate Director BPM - BO - BF - 38361-61019-3 - JR192127 Job Family: CLM > Leadership Shift: Job Description: Job Title Associate Director BPM Requirement Type Full-Time Employee Job Location Gurugram Requirement Level Associate Director Hiring Manager Senior Director BPM Primary Skill Delivery Strategy & Transformation Business Health Benefits and Health Solution Operations Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux , President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Carelon Global Solutions India is seeking Associate Director BPM to lead strategic and operational initiatives to drive business performance, service excellence, and transformation across the organization. You will be responsible for aligning departmental goals with enterprise priorities, managing end-to-end service delivery, and enabling growth through innovation, collaboration, and commercialization. JOB RESPONSIBILITY Strategic Planning & Performance Management Translate organizational and tower-level Blue Chips into actionable departmental goals. Drive performance management through measurable KPIs and continuous improvement. Promote and embed organizational culture through leadership, coaching, and role modeling. Operational Leadership Oversee and manage service delivery to ensure best-in-class outcomes. Lead end-to-end account management including employee budgets and P&L performance. Manage annual and off-cycle compensation planning and budgeting processes. Build, test, and manage business continuity plans to ensure operational resilience. Transformation & Innovation Design and transform operating models to enhance customer and stakeholder experience. Deliver efficiency savings through automation, process innovation, and continuous improvement. Lead operations and technology integration in partnership with enterprise teams. Collaboration & Stakeholder Engagement Partner with Centers of Excellence (CoEs) and Communities of Practice (CoPs) to identify opportunities, secure funding, and implement strategic solutions. Collaborate with cross-functional leaders and enabling functions to enhance employee experience and drive strategic changes. Growth & Commercialization Explore and identify opportunities to expand the business footprint and lead transitions. Support commercialization efforts including RFP responses and solution development. QUALIFICATION Minimum Education: Graduation EXPERIENCE 15–18 years of overall experience, including leading large-scale operations (800+ FTEs) with full ownership of P&L, service delivery, and strategic transformation. Proven success in driving automation, digital integration, and commercialization across diverse business units and geographies. Strong track record in building high-performing teams, fostering an inclusive culture, and enhancing employee experience through leadership and coaching. SKILLS AND COMPETENCIES Analytical Thinking – Solve problems using data, logic, and structured approaches Tech Fluency – Comfortable with digital tools, automation, and AI-driven solutions Leadership – Inspire teams, manage performance, and drive accountability Communication – Clear, persuasive, and adaptive across stakeholders and levels Change Agility – Lead through transformation with resilience and flexibility Collaboration – Work effectively across functions, geographies, and cultures Customer Focus – Align operations and strategy with customer needs and expectations Strategic Mindset – See the big picture, connect dots, and plan for long-term impact Risk Awareness – Identify, assess, and mitigate operational and strategic risks Innovation Mindset – Embrace new ideas, foster continuous improvement, and challenge the status quo THE CARELON PROMISE Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer: Offered designation titles differ• Job Type: Full time Experience Level Entry Level